[Newlug] [Fwd: Network/Help Desk Technician]

[Scott Liebergen]

Hello All,

I was emailed by this individual  and asked if I would  post this to the
list  for those that are interested. I personally have no connections with
this company so please respond back to Todd at the email listed below.

Cheers,
-Scott

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Hello,

My name is Todd Jahnke and I am the IT Manager for Owens Forest Products.
We currently are looking for a Network/Help Desk with Linux experience to
serve our 2 divisions based in Shawano, WI.  If you feel it is
appropriate, I would appreciate the sharing of the job description (below)
with fellow members of the NEWLUG  in the hopes a mutually beneficial
opportunity may arise.


Please let me know if you have any questions or would like a different
format of the job description (other than the text based information
below). Thank you for your assistance.



Todd Jahnke

Owens Forest Products

todd at owensforestproducts.com

www.owensforestproducts.com



Owens Forest Products
Network/Help Desk Technician

Job Title: Network/Help Desk Technician

Division: Heritage Veneered Products & Owens Flooring Company

Department: Information Technology

Reports To: HVP/OFC IT Manager

FLSA Status: Exempt

SUMMARY

Maintains operation of computer PC's, servers, and networks and while
provides providing hardware/software support to network end users.

ESSENTIAL DUTIES AND RESPONSIBILITIES

*	Assembles and configures PC, server, and network components and
associated services.
*	Sets up and maintains basic network operations, including assembly of
network hardware, and provides assistance to the network administrator. 
*	Performs network troubleshooting to isolate and diagnose common
network problems.
*	Upgrades network, PC, and server hardware and /software components as
required.
*	Installs, upgrades and configures network printing, directory
structures, rights, security, software and files services.
*	Provides users with network and PC technical support.
*	Responds to needs and questions of users concerning their access of
network resources.
*	Establishes network users, user environments, directories, and
security for networks being installed.
*	Installs and tests necessary software and hardware.
*	Trains end users to operate new or modified programs.
*	Develops and maintains user manuals and guidelines.
*	Troubleshoots software application problems and works with end users to
devise solutions.
*	Installs software products for end users as required.
*	Performs other duties as assigned by IT management.

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

QUALIFICATIONS   To perform this job successfully, an individual must be
able to perform each essential duty satisfactorily. The requirements
listed below are representative of the knowledge, skill, and/or ability
required. Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Associate's degree (A. A.) or equivalent from two-year college or
technical school required; Bachelor's degree preferred; six months to one
year related experience desirable.

LANGUAGE SKILLS

Ability to read, analyze, and interpret general business industry specific
periodicals, professional journals, technical procedures, or governmental
regulations.   Ability to write reports, business correspondence, and
procedure manuals.   Ability to effectively present information and
respond to questions from others.

OTHER SKILLSAND/OR EXPERIENCE

*	Experience building PCs and local area networks.
*	Experience working with word-processor, spreadsheet, presentation, and
database software.
*	Ability to conduct research into hardware and software-related
issues and products; preference to learn skills needed rather than rely on
vendor support.
*	Self-motivated and self-directed.
*	Preference for simplicity and reliability of systems over use of the
latest fad.
*	Obsessive about concise, professional, accurate system
documentation.
*	Flexible and adaptable in regard to learning and understanding new
technologies.
*	Knowledge of applicable data privacy practices and laws.
*	Strong, written, oral, and interpersonal communication skills.
*	Keen attention to detail.
*	Proven analytical and problem-solving abilities.
*	Ability to effectively prioritize and execute tasks in a fast-paced,
rapidly changing environment.
*	Experience working both independently and in a team-oriented,
collaborative environment.
*	Familiarity with wireless networks and devices.
*	Knowledge of basic network and system security best practices.

DESIRED SKILLS

*	Strong working knowledge of both Linux and Windows platforms and networks.
*	Strong working knowledge of current LAN and Internet technologies,
especially TCP/IP.

PHYSICAL DEMANDS   The physical demands described here are representative
of those that must be met by an employee to successfully perform the
essential functions of this job. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential functions.

*	The employee must occasionally lift and/or move up to 50 pounds
(computer systems, monitors, and other peripherals).
*	Specific vision abilities required by this job include close vision,
color vision, and ability to adjust focus.
*	Dexterity of hands and fingers to operate tools, computer keyboard,
mouse, and other devices.
*	Travel to other company division locations.

WORK ENVIRONMENT   The work environment characteristics described here are
representative of those an employee encounters while performing the
essential functions of this job. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential functions.

*	Office space adjoining wood products manufacturing plant floor. 
*	Additional hours beyond a normal workday/workweek may be required to
meet project deadlines.
*	While performing the duties of this job, the employee is
occasionally exposed to moving mechanical parts and fumes or airborne
particles.
*	Working on complex problems around noisy computer and manufacturing
equipment.






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