[Newlug] AT&T compatible ADSL modem or gateway needed

[Mike Schwartz]

> > Since this is such an intermittent problem, the tech guy at AT&T
> > suggested that before they send somebody out to my house troubleshoot
> > the line, I should try replacing my ADSL modem with a new (or known
> > good) unit. I know that some of you have recently upgraded your AT&T
> 
> Sorry I don't have one laying around that I can spare, but I can
> recommend two modems, depending on your needs:
> 
> The first is a recertified Netgear with a built-in N wifi router.
> Works
> well and was pretty easy to set up.  I had one quirk with the
> connection, but I don't recall what it was at this time.
> 
> http://www.newegg.com/Product/Product.aspx?Item=N82E16833122343
> 
> Second is the Trendnet that you mentioned.  Easier to set up, but no
> wifi.  It has one quirk that will almost certainly bite you if you buy
> it.  You have to "commit" your changes on a separate tab after doing
> the
> set up.  Otherwise, after the modem is power cycled, it will revert to
> the previous settings.
> 
> http://www.newegg.com/Product/Product.aspx?Item=N82E16825134007
> 
> Just don't spend the $100+ shipping that AT&T wants to soak you for a
> new one.  Not worth it.
> 
> Darrick
> --
> Darrick Hartman
> DJH Solutions, LLC
> http://www.djhsolutions.com
> http://www.djhsolutions.net/wiki

     Thanks for the great advice!

     The only thing I was worried about if I try a non-AT&T aDSL modem is
that the AT&T tech people wouldn't be able to run all of their diagnostic
tests on it.

     For example, when I initially called in with my intermittent service
complaint, the tech guy was able to tell me that I had 100 lost packets in
the circuit in the past hour.  He was also able to do several other line
quality tests while I was on the phone with him. I don't know if they can do
that kind of diagnostic or read that kind of information if I get a Trendnet
modem.  

     As a side note, the tech guy noticed that I've been paying for their
3.0 MBPS "pro" speed for the past year, but my line was still set on the
older 1.5 MBPS speed that I had previously.  The only thing that AT&T was
willing to offer me in terms of compensation was a 1-month credit on my
bill. 

:((

Mike